OCEAN INTELLIGENCE
Independent intelligence where the facts matter.
Marine, cargo, claims and risk surveying support for operations where condition, quantity, cause and evidence need to be established clearly.
MarineCargoClaimsRisk
- Primary Base
- Dar es Salaam, Tanzania
- Attendance
- Requests received 24 hours a day
DepthSignalEvidence
Operational triage
What do you need clarity on?
Start with the problem in front of you. Each route maps the situation to the capability most likely to help establish the facts.
Core services
Four pillars for marine operations, cargo questions, claims and assurance.
Independent attendance and reporting support for practical questions around vessels, cargo, claims and operational risk.
Marine Surveys
Independent assessment of vessel condition, quantity, bunkers and operational state.
- Vessel Condition Surveys
- Bunker Surveys
- Draft Surveys
- General Marine Surveys
Cargo & Logistics
Verification of cargo condition, quantity, handling, storage and movement.
- Cargo Surveys
- Container Inspections
- Warehouse Inspections
- Tallying
- Pre-Shipment Inspections
- Project Cargo Supervision
- Cargo Securing
- Cargo Delivery Investigation
Claims, Damage & Investigation
Independent investigation of marine and cargo incidents to establish circumstances, evidence and extent.
- Damage Investigations
- Cargo Theft Investigations
- Claims Assistance
- Cargo Loss Investigation
- Cause / Circumstance Investigation
Risk & Assurance
Independent verification and risk-focused inspection for cargo, assets, warehouses and operations.
- Risk Assessments
- Loss Prevention
- Inspection & Assurance
- Asset / warehouse / operational verification
How Fathom Pulse works
A disciplined path from attendance to findings.
Attendance requests are received 24 hours a day, with mobilization coordinated according to location, scope, operational readiness and available information.
- 1
MOBILIZE
Get appropriate expertise to the operation.
- 2
OBSERVE
Establish what is happening in the field.
- 3
DOCUMENT
Capture measurements, records and evidence.
- 4
ASSESS
Interpret condition, damage, risk and circumstances.
- 5
REPORT
Deliver findings that support informed decisions.
Claims, damage & investigation
When the circumstances are unclear, establish the facts.
Fathom Pulse supports claims and incident review through independent observation, evidence documentation and assessment of the circumstances surrounding marine and cargo losses.
Explore Claims & InvestigationIncident to findings
Circumstance
Establish the events and conditions surrounding the incident.
Nature
Document the type and characteristics of the reported damage or loss.
Cause
Examine available evidence and observations relevant to how the incident may have occurred.
Extent
Assess and document the observable scope of damage or loss within the instruction.
Evidence
Preserve relevant photographs, records, statements and supporting documentation.
Claims support
Provide factual reporting that can assist insurers, owners and other interested parties in their review.
Coverage
Based in Dar es Salaam. Supporting assignments across East African ports.
From its base in Dar es Salaam, Fathom Pulse supports marine, cargo and claims assignments across East African ports through direct and coordinated regional capability.
Primary base
Dar es Salaam, Tanzania
Operating Base
Dar es Salaam, Tanzania
Primary operating base.
Regional Response
East African ports
Regional attendance capability through direct and coordinated support.
24-Hour Requests
24-hour request availability
Requests received around the clock, with mobilization coordinated according to location, scope and readiness.
Reporting standard
Field information shaped into decision-ready reporting.
Reporting sequence and timing depend on the nature of the assignment, scope of instruction and availability of relevant information.
- 01
Endorsed Field Report
Timing depends on scope
Initial field record following attendance where applicable.
- 02
Preliminary Report
Developing findings
Preliminary findings may be prepared while evidence or information remains outstanding.
- 03
Final Report
After relevant review
Finalized reporting stage after relevant records, responses or documents have been considered.
Ocean intelligence
Knowledge before the decision.
Practical guidance around marine operations, cargo incidents, claims, surveys and risk.
Claims & Damage
What to do when cargo arrives damaged
Immediate, practical priorities for preserving information when damaged cargo is received or discovered.
Marine
What is a bunker survey?
A plain-language explanation of bunker surveys and why fuel quantity verification may matter.
Risk & Assurance
How loss-prevention surveys support decision-making
The preventive side of Ocean Intelligence: identifying observable exposures before loss occurs.
Guides / Reference
Which survey do I actually need?
A lightweight decision guide for mapping common maritime and cargo situations to possible Fathom Pulse services.
Practitioner-led
Built around field judgment, claims experience and disciplined reporting.
Independent survey and claims support grounded in practical marine, cargo and operational experience.
Focus
Independent observation
Evidence-led attendance
Evidence-led attendance and reporting for marine, cargo and claims assignments.
Field observationEvidence documentationInstruction-led scope
Focus
Operational context
Marine, cargo and logistics environments
Practical support for assignments shaped by vessel, cargo, port, warehouse and logistics conditions.
Marine operationsCargo handlingClaims and risk context
Focus
Clear reporting
Findings aligned to instruction
Structured reporting based on observed facts, available records and the agreed scope of instruction.
Field reportsPreliminary findingsFinal reporting
Focus
Regional response
East African port support
Coordinated support across East African ports through trusted surveyors and specialists where required.
Dar es Salaam baseRegional coordinationSpecialist support
Request attendance
Need attendance?
Tell us what happened, where you need support and how urgently you need it.