Cargo arrives damaged
Claims, Damage & Investigation
Damage investigations focus on preserving evidence, documenting observable damage and preparing findings that support claims assessment.
When to instruct
Investigate and document damage circumstances, nature and extent.
Cargo arrives damaged
Damage cause or timing is unclear
Extent of damage needs assessment
Evidence needs to be preserved for claim review
Assignment workflow
The process remains deliberately simple: understand the instruction, attend the field situation, document the facts and report findings.
Confirm scope, location, urgency and access.
Match the assignment with appropriate attendance.
Establish what is happening in the field.
Capture measurements, records, photographs and evidence where applicable.
Interpret condition, damage, quantity, risk or circumstances.
Deliver findings that support informed decisions.
Outputs
Depending on the scope of instruction, reporting may include the following outputs.
Related services
Related
Support marine and cargo claims with field findings and documentation.
Related
Document cargo condition, quantity and handling observations.
Related
Inspect container condition, cargo interface and relevant documentation.
Ocean Intelligence
Immediate, practical priorities for preserving information when damaged cargo is received or discovered.
Ocean Intelligence
Categories of documents, observations and records that may become relevant during cargo claim review.
Request attendance
Tell us what happened, where support is needed and how urgently attendance is required.