A marine or cargo claim is being opened
Claims, Damage & Investigation
Claims assistance provides independent field support, evidence organization and findings that may support claims and liability assessment.
When to instruct
Support marine and cargo claims with field findings and documentation.
A marine or cargo claim is being opened
Evidence needs preservation
Field findings are needed quickly
A claims handler needs local attendance
Assignment workflow
The process remains deliberately simple: understand the instruction, attend the field situation, document the facts and report findings.
Confirm scope, location, urgency and access.
Match the assignment with appropriate attendance.
Establish what is happening in the field.
Capture measurements, records, photographs and evidence where applicable.
Interpret condition, damage, quantity, risk or circumstances.
Deliver findings that support informed decisions.
Outputs
Depending on the scope of instruction, reporting may include the following outputs.
Related services
Related
Investigate and document damage circumstances, nature and extent.
Related
Document missing or stolen cargo circumstances and available evidence.
Related
Inspect observable conditions and identify practical risk considerations.
Ocean Intelligence
Immediate, practical priorities for preserving information when damaged cargo is received or discovered.
Ocean Intelligence
Categories of documents, observations and records that may become relevant during cargo claim review.
Request attendance
Tell us what happened, where support is needed and how urgently attendance is required.