Cargo is missing at delivery
Claims, Damage & Investigation
Cargo theft investigations help establish what is missing, where discrepancies appear and what records or custody points are available for review.
When to instruct
Document missing or stolen cargo circumstances and available evidence.
Cargo is missing at delivery
Shortage or theft is suspected
Custody records need review
A claim requires independent documentation
Assignment workflow
The process remains deliberately simple: understand the instruction, attend the field situation, document the facts and report findings.
Confirm scope, location, urgency and access.
Match the assignment with appropriate attendance.
Establish what is happening in the field.
Capture measurements, records, photographs and evidence where applicable.
Interpret condition, damage, quantity, risk or circumstances.
Deliver findings that support informed decisions.
Outputs
Depending on the scope of instruction, reporting may include the following outputs.
Related services
Related
Support marine and cargo claims with field findings and documentation.
Related
Inspect container condition, cargo interface and relevant documentation.
Related
Document cargo condition, quantity and handling observations.
Ocean Intelligence
Categories of documents, observations and records that may become relevant during cargo claim review.
Ocean Intelligence
A lightweight decision guide for mapping common maritime and cargo situations to possible Fathom Pulse services.
Request attendance
Tell us what happened, where support is needed and how urgently attendance is required.